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What to Expect When You Hire a Virtual Dental Support Agent

If you’re thinking of outsourcing insurance verification or claims process to a virtual dental assistant, here are some things to look for:

Enhanced Security

Your patients’ information is everything. In the days of cybersecurity and electronic privacy regulations, choose your virtual dental service with care. Make sure you’re working with a team that isn’t outsourcing insurance verification tasks overseas or with 3rd party agents in offsite locations.

Proven Track Record

Gold Virtual Assistant consistently has some of the best reviews when it comes to customer satisfaction. If you’re hesitant to “jump ship” and start working with a virtual support staff, we can guarantee that we have the track record that backs up our reputation of high-quality, attentive services when it comes to outsourcing insurance verification, claims, and phone support. It doesn’t matter how big — or small — your practice is!

24/7 Access to Support

One of the things that’s unique with virtual dental support staff is that it’s common to work with professionals in different time zones. Even if it’s a domestic company, you need to look for someone who you can contact during your time zone’s business hours. Gold Virtual Assistant offers 24/7 chat support so that you can get ahold of us about outsourcing your insurance verification even if we’re not in the physical office.

Detailed Breakdowns

By efficiently providing insurance breakdowns on your new and existing patients, you can eliminate extra busy work so that your office runs more efficiently.

Adapting Information for Your Business

There’s no need to transition your current pre-verification or verification paperwork. Our staff can use your practice’s unique breakdown sheets to provide information in a format that you’re already familiar working with. That way there’s a smooth transition between outsourcing insurance verification processes and your front desk staff.

You can trust Gold Virtual Assistant to value your dental business. Contact us today to get started!

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